Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 21, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Aug 19, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Aug 15, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Aug 13, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 13, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 8, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Aug 7, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Aug 6, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 4, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Money back |
| Jul 28, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 24, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jul 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 20, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jul 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Jul 15, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jul 11, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jul 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Jul 5, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 1, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 30, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jun 26, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Explained |
| Jun 26, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Jun 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 16, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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