Mortgages
USAA mortgages complaints
Consumers have filed 1,002 complaints about USAA's mortgages, 28 in the last 12 months (-28%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.
USAA against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | USAA | 28 | 100% | 18% |
Latest USAA mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 17, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jan 9, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jan 7, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Dec 31, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 18, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 5, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 7, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Nov 1, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 24, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 21, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 11, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Sep 25, 2024 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 21, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 19, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Sep 16, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Sep 11, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 7, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 27, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| Aug 15, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 8, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 6, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 17, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 2, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 14, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| Jun 12, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 2, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 31, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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