Mortgages
USAA mortgages complaints
Consumers have filed 1,002 complaints about USAA's mortgages, 28 in the last 12 months (-28%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.
USAA against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | USAA | 28 | 100% | 18% |
Latest USAA mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 28, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 20, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 13, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 13, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 8, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 24, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 20, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Aug 19, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 7, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 31, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 22, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 1, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Jun 4, 2025 | Mortgages | Incorrect information on your reportPersonal information incorrect | Explained |
| May 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| May 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 20, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 19, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| May 13, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 28, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 25, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Apr 1, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 28, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 27, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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