Mortgages
USAA mortgages complaints
Consumers have filed 1,002 complaints about USAA's mortgages, 28 in the last 12 months (-28%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.
USAA against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | USAA | 28 | 100% | 18% |
Latest USAA mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Oct 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Money back |
| Aug 29, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Fixed |
| Aug 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 10, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 8, 2026 | Mortgages | Trouble during payment processLien release | Fixed |
| Jul 8, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jun 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| May 23, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| May 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 17, 2026 | Mortgages | Incorrect information on your reportInformation belongs to someone else | Fixed |
| Apr 3, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| Mar 13, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| Feb 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Feb 11, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 20, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 14, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Dec 12, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 2, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 28, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 10, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 6, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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