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Mortgages

USAA mortgages complaints

Consumers have filed 1,002 complaints about USAA's mortgages, 28 in the last 12 months (-28%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.

USAA against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13USAA28-28%100%18%1,002

Every mortgage company ranked

Latest USAA mortgages complaints

ReceivedAboutIssueStateAnswerOn time
May 28, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
May 10, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCOExplainedYes
Apr 29, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresNCExplainedYes
Apr 22, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingAZExplainedYes
Apr 16, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCOExplainedYes
Apr 9, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNJExplainedYes
Apr 3, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Mar 14, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNJExplainedYes
Feb 1, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes
Jan 28, 2024MortgagesTrouble during payment processPaying off the loanOHExplainedYes
Jan 10, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Dec 26, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMIExplainedYes
Dec 6, 2023MortgagesTrouble during payment processEscrow, taxes, or insuranceAZExplainedYes
Nov 2, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMDExplainedYes
Oct 25, 2023MortgagesClosing on a mortgageFees or costs after closingTXExplainedYes
Sep 22, 2023MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCAExplainedYes
Sep 15, 2023MortgagesClosing on a mortgageFees or costs after closingGAExplainedYes
Aug 8, 2023MortgagesTrouble during payment processMEExplainedYes
Jul 10, 2023MortgagesTrouble during payment processTXExplainedYes
Jun 28, 2023MortgagesStruggling to pay mortgageVAExplainedYes
Jun 22, 2023MortgagesTrouble during payment processTXExplainedYes
Jun 14, 2023MortgagesClosing on a mortgageGAExplainedYes
May 10, 2023MortgagesTrouble during payment processFLExplainedYes
May 3, 2023MortgagesApplying for a mortgage or refinancing an existing mortgagePAExplainedYes
May 1, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Apr 24, 2023MortgagesTrouble during payment processVAExplainedYes
Apr 7, 2023MortgagesTrouble during payment processFLExplainedYes
Apr 1, 2023MortgagesTrouble during payment processTXExplainedYes
Mar 28, 2023MortgagesTrouble during payment processFLExplainedYes
Mar 23, 2023MortgagesTrouble during payment processVAExplainedYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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