Mortgages
Valley National Bancorp mortgages complaints
Consumers have filed 163 complaints about Valley National Bancorp's mortgages, 11 in the last 12 months. Valley National Bancorp answered 90.9% on time and closed 0% with relief. See the whole Valley National Bancorp record.
Valley National Bancorp against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Valley National Bancorp | 11 | 90.9% | 0% |
Latest Valley National Bancorp mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 13, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 6, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jan 20, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 18, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 17, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 1, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 29, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 20, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 9, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 8, 2025 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 4, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 9, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 3, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 3, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 28, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 27, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 13, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| Sep 12, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 31, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 5, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 24, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| Jun 29, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Apr 7, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 11, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Valley National Bancorp
No comments yet. Start the conversation - questions are welcome too.