Bank · complaint record
Valley National Bancorp complaints
Consumers have filed 766 complaints about Valley National Bancorp since 2012, 97 of them in the last 12 months (+5% on the year before). It answered 99% on time and closed 8% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 766
- Last 12 months
- 97
- Answered on time
- 99%
- Closed with relief
- 8%
- Last 30 days
- 5
- Rank
- #60 of 188
Since January 2012
+5% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 28, 2026
Most complained-about banks & credit unions
Valley National Bancorp complaints by month
The busiest month was October 2024 (14 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Valley National Bancorp answered last 12 months
- Closed with monetary relief55.2%
- Closed with non-monetary relief33.1%
- Closed with explanation8991.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time40/4599% on time
- Relief for customers9/408.2% closed with relief
- Complaint trend9/15+5% vs last year
What Valley National Bancorp complaints are about
Top Valley National Bancorp problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 49
- Banking errors 26
- Funds not handled or disbursed as instructed 23
- Problem using a debit or ATM card 22
- Problem accessing account 17
- Cashing a check 10
Where Valley National Bancorp complaints come from
Most complaints: New Jersey (345), New York (165), Florida (108), Pennsylvania (37), Georgia (10).
Valley National Bancorp compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Hancock Whitney BankBank accounts | 75 | 105 | B |
| 2 | EverBankBank accounts | 43 | 105 | D |
| 3 | WSFS FinancialBank accounts | 55 | 103 | C |
| 4 | Firstbank Puerto RicoBank accounts | 52 | 103 | C |
| 5 | Southstate BankBank accounts | 69 | 99 | B |
| 6 | Valley National BancorpBank accounts | 58 | 97 | C |
| 7 | Global Credit UnionBank accounts | 84 | 93 | A |
| 8 | TrustmarkBank accounts | 51 | 90 | C |
Compare side by side: Valley National Bancorp vs Hancock Whitney Bank · Valley National Bancorp vs EverBank · Valley National Bancorp vs WSFS Financial · Valley National Bancorp vs Firstbank Puerto Rico
What people say about Valley National Bancorp
All experiencesNo experiences with Valley National Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Valley National Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 27, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 21, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 20, 2026 | Credit reporting | Problem with fraud alerts or security freezes | Explained |
| Oct 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 8, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 5, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 5, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 3, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 23, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 20, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
Questions about Valley National Bancorp
How many complaints does Valley National Bancorp have?
Valley National Bancorp has 766 complaints on record since January 2012, including 97 in the last 12 months and 5 in the last 30 days. That makes it number 479 of every company by complaints this year.
Does Valley National Bancorp respond to complaints?
Yes. Valley National Bancorp answered 99% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 5.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 58/100 (grade C).
What do people complain about most with Valley National Bancorp?
The most common problems are managing an account (167), closing an account (32), trouble during payment process (57).
Is Valley National Bancorp legit?
Valley National Bancorp is a real company with a public complaint record: consumers have complained about it 766 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Valley National Bancorp legit? for the signals, red flags and how to protect yourself.
Are complaints about Valley National Bancorp going up or down?
Roughly level. There were 97 complaints in the last 12 months against 92 in the 12 before (+5%). See every month.
How do I file a complaint against Valley National Bancorp?
Complain to Valley National Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Valley National Bancorp complaints come from?
Most come from New Jersey (345), New York (165), Florida (108). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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