Mortgage company · complaint record
VIP Mortgage complaints
Filed under VIP Mortgage Inc.
Consumers have filed 7 complaints about VIP Mortgage since 2016, 3 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #250 of 595
Since April 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 26, 2026
Most complained-about mortgage lenders & servicers
VIP Mortgage complaints by month
The busiest month was April 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How VIP Mortgage answered all time
- Closed with explanation685.7%
- Closed114.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What VIP Mortgage complaints are about
Top VIP Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where VIP Mortgage complaints come from
Most complaints: Texas (4), California (1), Georgia (1), Nevada (1).
VIP Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | VIP MortgageMortgages | - | 3 | - |
Compare side by side: VIP Mortgage vs Midwest Loan Services · VIP Mortgage vs Truhome Solutions · VIP Mortgage vs NEXA Mortgage · VIP Mortgage vs Hilltop
What people say about VIP Mortgage
All experiencesNo experiences with VIP Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest VIP Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 16, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 16, 2023 | Mortgages | Trouble during payment process | Explained |
| Feb 14, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 10, 2017 | Mortgages | Application, originator, mortgage broker | Closed |
| Apr 10, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about VIP Mortgage
How many complaints does VIP Mortgage have?
VIP Mortgage has 7 complaints on record since April 2016, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does VIP Mortgage respond to complaints?
Yes. VIP Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with VIP Mortgage?
The most common problems are trouble during payment process (3), improper use of your report (1), application, originator, mortgage broker (2).
Is VIP Mortgage legit?
VIP Mortgage is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is VIP Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against VIP Mortgage?
Complain to VIP Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most VIP Mortgage complaints come from?
Most come from Texas (4), California (1), Georgia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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