Mortgages
Western Alliance Bancorporation mortgages complaints
Consumers have filed 34 complaints about Western Alliance Bancorporation's mortgages, 3 in the last 12 months. Western Alliance Bancorporation answered 100% on time and closed 67% with relief. See the whole Western Alliance Bancorporation record.
Western Alliance Bancorporation against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Western Alliance Bancorporation | 3 | 100% | 67% |
Latest Western Alliance Bancorporation mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Mar 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Dec 24, 2025 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Nov 5, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Nov 2, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 12, 2025 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| May 19, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 7, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 4, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Feb 2, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 12, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Jul 17, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 10, 2024 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Mar 28, 2024 | Mortgages | Trouble during payment processPayment process | Fixed |
| Mar 27, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 11, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 5, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 4, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 30, 2024 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| Nov 30, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 30, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 26, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 24, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 22, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 11, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 8, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 3, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 17, 2023 | Mortgages | Trouble during payment process | Explained |
| May 23, 2023 | Mortgages | Trouble during payment process | Explained |
| May 4, 2023 | Mortgages | Trouble during payment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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