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Credit cards

Collection practices

Consumers have filed 1,001 complaints about this, against 37 companies. The most complained-about is Capital One.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Jul 2, 2013CitibankCredit cardsCollection practicesCAFixedYes
Jul 1, 2013USAACredit cardsCollection practicesMDExplainedYes
Jul 1, 2013American ExpressCredit cardsCollection practicesNYExplainedYes
Jun 30, 2013Capital OneCredit cardsCollection practicesMOExplainedYes
Jun 29, 2013Bank of AmericaCredit cardsCollection practicesTXExplainedYes
Jun 29, 2013DiscoverCredit cardsCollection practicesTNFixedYes
Jun 28, 2013Navy Federal Credit UnionCredit cardsCollection practicesCOExplainedYes
Jun 27, 2013SynchronyCredit cardsCollection practicesNCExplainedYes
Jun 27, 2013CitibankCredit cardsCollection practicesORExplainedYes
Jun 25, 2013SynchronyCredit cardsCollection practicesFLExplainedYes
Jun 25, 2013Capital OneCredit cardsCollection practicesMAExplainedYes
Jun 25, 2013Bank of AmericaCredit cardsCollection practicesFLExplainedYes
Jun 22, 2013Bank of AmericaCredit cardsCollection practicesFLExplainedYes
Jun 21, 2013CitibankCredit cardsCollection practicesNYExplainedYes
Jun 21, 2013CitibankCredit cardsCollection practicesMIExplainedYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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