Acra Intermediate against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Acra Intermediate | 40 | new | 97.5% | 23% | 119 |
Every mortgage company ranked
Latest Acra Intermediate mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 23, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | CA | Explained | Yes |
| Sep 25, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Aug 17, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Aug 16, 2023 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Aug 2, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 20, 2023 | Mortgages | Trouble during payment process | FL | Fixed | Yes |
| May 5, 2023 | Mortgages | Closing on a mortgage | IL | Explained | Yes |
| Mar 28, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 2, 2023 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Feb 16, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Nov 9, 2022 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Sep 8, 2022 | Mortgages | Trouble during payment process | TX | Money back | Yes |
| Sep 3, 2022 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| Aug 21, 2022 | Mortgages | Closing on a mortgage | WA | Fixed | Yes |
| Jul 26, 2022 | Mortgages | Closing on a mortgage | MA | Fixed | Yes |
| Jul 8, 2022 | Mortgages | Struggling to pay mortgage | AZ | Fixed | Yes |
| May 26, 2022 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Apr 6, 2022 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Apr 2, 2022 | Mortgages | Struggling to pay mortgage | FL | Fixed | Yes |
| Mar 30, 2022 | Mortgages | Closing on a mortgage | FL | Fixed | Yes |
| Mar 29, 2022 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Mar 29, 2022 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Mar 22, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Fixed | Yes |
| Mar 21, 2022 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| Mar 17, 2022 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Mar 10, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TN | Fixed | Yes |
| Feb 14, 2022 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| Feb 2, 2022 | Mortgages | Incorrect information on your reportAccount status incorrect | CA | Fixed | Yes |
| Jan 29, 2022 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| Jan 14, 2022 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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