Mortgage company · complaint record
Acrisure Mortgage Partners complaints
Filed under Acrisure Mortgage Partners, LLC
Consumers have filed 70 complaints about Acrisure Mortgage Partners since 2023, 15 of them in the last 12 months (-52% on the year before). It answered 93.3% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 70
- Last 12 months
- 15
- Answered on time
- 93.3%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #104 of 595
Since January 2023
-52% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 24, 2026
Most complained-about mortgage lenders & servicers
Acrisure Mortgage Partners complaints by month
The busiest month was May 2025 (6 complaints). Complaints in the last 12 months are down 52% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Acrisure Mortgage Partners answered all time
- Closed with monetary relief11.4%
- Closed with explanation6998.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Acrisure Mortgage Partners complaints are about
Top Acrisure Mortgage Partners problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 6
- Escrow, taxes, or insurance 5
- Loan sold or transferred to another company 3
- Payment process 3
- Fees charged 2
- Private mortgage insurance (PMI) 1
Where Acrisure Mortgage Partners complaints come from
Most complaints: Florida (29), Georgia (12), Texas (5), Virginia (4), South Carolina (4).
Acrisure Mortgage Partners compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Acrisure Mortgage PartnersMortgages | - | 15 | - |
Compare side by side: Acrisure Mortgage Partners vs Midwest Loan Services · Acrisure Mortgage Partners vs Truhome Solutions · Acrisure Mortgage Partners vs NEXA Mortgage · Acrisure Mortgage Partners vs Hilltop
What people say about Acrisure Mortgage Partners
All experiencesNo experiences with Acrisure Mortgage Partners yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Acrisure Mortgage Partners complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 10, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| May 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Apr 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about Acrisure Mortgage Partners
How many complaints does Acrisure Mortgage Partners have?
Acrisure Mortgage Partners has 70 complaints on record since January 2023, including 15 in the last 12 months and 0 in the last 30 days. That makes it number 1,229 of every company by complaints this year.
Does Acrisure Mortgage Partners respond to complaints?
Yes. Acrisure Mortgage Partners answered 93.3% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Acrisure Mortgage Partners?
The most common problems are trouble during payment process (24), applying for a mortgage or refinancing an existing mortgage (13), struggling to pay mortgage (9).
Is Acrisure Mortgage Partners legit?
Acrisure Mortgage Partners is a real company with a public complaint record: consumers have complained about it 70 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Acrisure Mortgage Partners legit? for the signals, red flags and how to protect yourself.
Are complaints about Acrisure Mortgage Partners going up or down?
Down. There were 15 complaints in the last 12 months against 31 in the 12 before (-52%). See every month.
How do I file a complaint against Acrisure Mortgage Partners?
Complain to Acrisure Mortgage Partners in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Acrisure Mortgage Partners complaints come from?
Most come from Florida (29), Georgia (12), Texas (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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