Ally Financial against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Ally Financial | 4 | new | 100% | 0% | 336 |
Every mortgage company ranked
Latest Ally Financial mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 7, 2024 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | OH | Explained | Yes |
| Feb 7, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | NJ | Explained | Yes |
| Feb 6, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | NE | Explained | Yes |
| Feb 5, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NH | Explained | Yes |
| Jan 4, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | CA | Explained | Yes |
| Nov 25, 2023 | Mortgages | Closing on a mortgageDelays with the closing process | KY | Explained | Yes |
| Nov 17, 2023 | Mortgages | Struggling to pay mortgageForeclosure | CA | Explained | Yes |
| Nov 11, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | PA | Explained | Yes |
| Oct 25, 2023 | Mortgages | Trouble during payment processLien release | FL | Explained | Yes |
| Oct 25, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | CA | Explained | Yes |
| Sep 7, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NY | Explained | Yes |
| Aug 11, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Aug 7, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Aug 2, 2023 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Jul 28, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 7, 2023 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Jun 28, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jun 20, 2023 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | TX | Explained | Yes |
| Jun 17, 2023 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jun 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| May 24, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| May 20, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 12, 2023 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Apr 27, 2023 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Apr 27, 2023 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Apr 18, 2023 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Apr 17, 2023 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Apr 2, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 2, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Mar 14, 2023 | Mortgages | Trouble during payment process | PA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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