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Complaint log

Assurance Financial Group complaint log

The newest complaints about Assurance Financial Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 4, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyLAExplainedYes
Apr 26, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)VAExplainedYes
Sep 2, 2025MortgagesTrouble during payment processPayment processLAExplainedYes
Jun 27, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedNo
Jun 18, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
May 8, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Apr 28, 2025Credit reportingIncorrect information on your reportAccount information incorrectLAExplainedYes
Dec 2, 2024MortgagesTrouble during payment processPayment processLAExplainedYes
Aug 23, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceLAExplainedYes
Sep 22, 2023MortgagesTrouble during payment processLien releaseSCExplainedYes
Sep 14, 2023MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Jun 29, 2023MortgagesStruggling to pay mortgageVAExplainedYes
Mar 27, 2023Credit reportingImproper use of your reportReporting company used your report improperlyLAExplainedYes
Feb 23, 2023MortgagesTrouble during payment processLAExplainedYes
Feb 22, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Jan 28, 2023MortgagesStruggling to pay mortgageSCExplainedYes
May 2, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageNMExplainedYes
Apr 1, 2022MortgagesTrouble during payment processLAExplainedYes
Mar 17, 2022MortgagesTrouble during payment processVAExplainedYes
Mar 5, 2022MortgagesStruggling to pay mortgageLAExplainedYes
Jan 12, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageLAExplainedYes
Apr 24, 2021MortgagesTrouble during payment processTXExplainedYes
Feb 17, 2021MortgagesTrouble during payment processVAExplainedYes
Nov 18, 2020Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Nov 3, 2020MortgagesClosing on a mortgageTXExplainedYes
Apr 8, 2020MortgagesTrouble during payment processSCExplainedYes
Nov 18, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Jan 4, 2018MortgagesTrouble during payment processGAExplainedYes
Apr 13, 2017MortgagesApplication, originator, mortgage brokerLAFixedYes
Aug 29, 2016MortgagesApplication, originator, mortgage brokerLAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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