Mortgage company · complaint record
Assurance Financial Group complaints
Filed under ASSURANCE FINANCIAL GROUP, LLC
Consumers have filed 30 complaints about Assurance Financial Group since 2016, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 30
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since August 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 4, 2026
Most complained-about mortgage lenders & servicers
Assurance Financial Group complaints by month
The busiest month was November 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Assurance Financial Group answered all time
- Closed with non-monetary relief13.3%
- Closed with explanation2996.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Assurance Financial Group complaints are about
Top Assurance Financial Group problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 3
- Payment process 2
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
- Private mortgage insurance (PMI) 1
- Lien release 1
Where Assurance Financial Group complaints come from
Most complaints: Louisiana (12), Virginia (4), Texas (4), South Carolina (3), Florida (3).
Assurance Financial Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Assurance Financial GroupMortgages | - | 2 | - |
Compare side by side: Assurance Financial Group vs Midwest Loan Services · Assurance Financial Group vs Truhome Solutions · Assurance Financial Group vs NEXA Mortgage · Assurance Financial Group vs Hilltop
What people say about Assurance Financial Group
All experiencesNo experiences with Assurance Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Assurance Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 4, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 26, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Sep 2, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 27, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 8, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 28, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 2, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 23, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 22, 2023 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 14, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 29, 2023 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Assurance Financial Group
How many complaints does Assurance Financial Group have?
Assurance Financial Group has 30 complaints on record since August 2016, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Assurance Financial Group respond to complaints?
Yes. Assurance Financial Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Assurance Financial Group?
The most common problems are trouble during payment process (16), applying for a mortgage or refinancing an existing mortgage (4), struggling to pay mortgage (4).
Is Assurance Financial Group legit?
Assurance Financial Group is a real company with a public complaint record: consumers have complained about it 30 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Assurance Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Assurance Financial Group?
Complain to Assurance Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Assurance Financial Group complaints come from?
Most come from Louisiana (12), Virginia (4), Texas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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