Student loans
Automated Collection Services student loans complaints
Consumers have filed 13 complaints about Automated Collection Services's student loans, 1 in the last 12 months. Automated Collection Services answered 100% on time and closed 0% with relief. See the whole Automated Collection Services record.
Automated Collection Services against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Automated Collection Services | 1 | 100% | 0% |
Latest Automated Collection Services student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 31, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 20, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 12, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 22, 2018 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jan 12, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jul 27, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 5, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Oct 14, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| May 27, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Apr 14, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Mar 14, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Mar 27, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Sep 9, 2014 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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