Auto loans & leases
BB&T auto loans & leases complaints
Consumers have filed 545 complaints about BB&T's auto loans & leases. See the whole BB&T record.
BB&T against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BB&T | 0 | - | - |
Latest BB&T auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 11, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 7, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 7, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 31, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 29, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 20, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 16, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 9, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 4, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 1, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 1, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 31, 2019 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 27, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 25, 2019 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 19, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 18, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 29, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 26, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jun 21, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 13, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 7, 2019 | Auto loans & leases | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jun 5, 2019 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Jun 1, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| May 31, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| May 24, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| May 24, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| May 1, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Apr 23, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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