Auto loans & leases
BB&T auto loans & leases complaints
Consumers have filed 545 complaints about BB&T's auto loans & leases. See the whole BB&T record.
BB&T against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BB&T | 0 | - | - |
Latest BB&T auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 14, 2020 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 12, 2020 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Feb 4, 2020 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 19, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jan 15, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 3, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 2, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jan 1, 2020 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Dec 22, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Dec 19, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 12, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Dec 11, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 22, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 21, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 21, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 14, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 8, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 6, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 5, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 30, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 27, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 15, 2019 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 1, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 27, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Sep 24, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Sep 20, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 16, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 12, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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