Auto loans & leases
BB&T auto loans & leases complaints
Consumers have filed 545 complaints about BB&T's auto loans & leases. See the whole BB&T record.
BB&T against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BB&T | 0 | - | - |
Latest BB&T auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 26, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Nov 16, 2018 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 9, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 3, 2018 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 30, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 30, 2018 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | Explained |
| Oct 29, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 25, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 9, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 4, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 3, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 2, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 2, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 25, 2018 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 17, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 11, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 10, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Sep 10, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 1, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 31, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 30, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 17, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 14, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 10, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 9, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 6, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 3, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 25, 2018 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 18, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 17, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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