Auto loans & leases
BBVA auto loans & leases complaints
Consumers have filed 249 complaints about BBVA's auto loans & leases. See the whole BBVA record.
BBVA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BBVA | 0 | - | - |
Latest BBVA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 11, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 2, 2020 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Feb 15, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 12, 2020 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jan 29, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Jan 28, 2020 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jan 22, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jan 20, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Jan 20, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jan 13, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Jan 10, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Nov 8, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Nov 5, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 25, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 21, 2019 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Explained |
| Oct 16, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Money back |
| Oct 8, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 1, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 13, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Jul 17, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jun 8, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 5, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 28, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 28, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 27, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Apr 25, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 17, 2019 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Money back |
| Apr 3, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 1, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Fixed |
| Mar 21, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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