Auto loans & leases
BBVA auto loans & leases complaints
Consumers have filed 249 complaints about BBVA's auto loans & leases. See the whole BBVA record.
BBVA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BBVA | 0 | - | - |
Latest BBVA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 9, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 8, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Dec 7, 2020 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Dec 4, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Dec 3, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 29, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Fixed |
| Nov 18, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 20, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Sep 28, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Sep 25, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 22, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 21, 2020 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 17, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 10, 2020 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Sep 3, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 1, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 18, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Aug 10, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 5, 2020 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 5, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 28, 2020 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jul 27, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 24, 2020 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Explained |
| Jun 23, 2020 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 16, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| May 23, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 23, 2020 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Apr 17, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Apr 8, 2020 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Mar 28, 2020 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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