Mortgages
Cadence Bank mortgages complaints
Consumers have filed 78 complaints about Cadence Bank's mortgages, 9 in the last 12 months. Cadence Bank answered 100% on time and closed 56% with relief. See the whole Cadence Bank record.
Cadence Bank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Cadence Bank | 9 | 100% | 56% |
Latest Cadence Bank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 16, 2026 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| Mar 30, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| Mar 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 16, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Jan 3, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Fixed |
| Dec 18, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Nov 20, 2025 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 17, 2025 | Mortgages | Trouble during payment processPayment process | Money back |
| Oct 20, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Sep 3, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Money back |
| Aug 29, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jul 1, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 23, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jun 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 25, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 17, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Mar 13, 2025 | Mortgages | Incorrect information on your reportOld information reappears or never goes away | Fixed |
| Mar 6, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 22, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 11, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jan 26, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Fixed |
| Jan 25, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Jan 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Dec 29, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Fixed |
| Dec 11, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2024 | Mortgages | Trouble during payment processInterest rate | Explained |
| Sep 24, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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