Card issuer · complaint record
Capitol Credit Services complaints
Filed under Capitol Credit Services, Inc
Consumers have filed 15 complaints about Capitol Credit Services since 2013, none in the last 12 months. It answered 13.3% on time and closed 100% with relief for the customer. The most common problem is trouble using your card.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 0
- Answered on time
- 13.3%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since November 2013
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Jan 5, 2021
Capitol Credit Services complaints by month
The busiest month was September 2019 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capitol Credit Services answered all time
- Closed with monetary relief16.7%
- Closed with non-monetary relief16.7%
- Untimely response1386.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Capitol Credit Services complaints are about
Top Capitol Credit Services problems
Inside "Trouble using your card"
- Can't use card to make purchases 2
Where Capitol Credit Services complaints come from
Most complaints: Illinois (3), Missouri (2), New York (2), Delaware (2), Florida (1).
Capitol Credit Services compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 2 | ExtoCredit cards | 36 | 201 | D |
| 3 | TomoCreditCredit cards | 50 | 92 | C |
| 4 | ZendableCredit cards | 58 | 48 | C |
| 5 | FizzCredit cards | 0 | 42 | F |
| 6 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 7 | Total CardCredit cards | 45 | 31 | D |
| 8 | Capitol Credit ServicesCredit cards | - | 0 | - |
Compare side by side: Capitol Credit Services vs Mercury Financial Intermediate · Capitol Credit Services vs Exto · Capitol Credit Services vs TomoCredit · Capitol Credit Services vs Zendable
What people say about Capitol Credit Services
All experiencesNo experiences with Capitol Credit Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capitol Credit Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 5, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | No timely reply |
| Jan 5, 2021 | Bank accounts | Closing an accountCompany closed your account | No timely reply |
| Nov 2, 2020 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | No timely reply |
| Nov 2, 2020 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | No timely reply |
| May 5, 2020 | Credit cards | Other features, terms, or problemsOther problem | No timely reply |
| Sep 19, 2019 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Sep 11, 2019 | Credit cards | Trouble using your cardCan't use card to make purchases | No timely reply |
| Sep 8, 2019 | Credit cards | Trouble using your cardCan't use card to make purchases | No timely reply |
| Jul 23, 2019 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | No timely reply |
| Sep 14, 2018 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | No timely reply |
| Nov 27, 2017 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Jun 19, 2017 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | No timely reply |
Questions about Capitol Credit Services
How many complaints does Capitol Credit Services have?
Capitol Credit Services has 15 complaints on record since November 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Capitol Credit Services respond to complaints?
Yes. Capitol Credit Services answered 13.3% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Capitol Credit Services?
The most common problems are trouble using your card (2), getting a credit card (2), struggling to pay your bill (2).
Is Capitol Credit Services legit?
Capitol Credit Services is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capitol Credit Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capitol Credit Services?
Complain to Capitol Credit Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capitol Credit Services complaints come from?
Most come from Illinois (3), Missouri (2), New York (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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