Auto loans & leases
CarMax auto loans & leases complaints
Consumers have filed 1,317 complaints about CarMax's auto loans & leases, 314 in the last 12 months (+15%). CarMax answered 99.4% on time and closed 1% with relief. See the whole CarMax record.
CarMax against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | CarMax | 314 | 99.4% | 1% |
Latest CarMax auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 17, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Apr 16, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Fixed |
| Apr 16, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Apr 15, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 14, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 14, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 13, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Apr 12, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Apr 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Apr 8, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Apr 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 4, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 4, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 3, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 2, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 2, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 2, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Apr 1, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 31, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Mar 30, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 28, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 27, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Mar 26, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 25, 2026 | Auto loans & leases | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Mar 24, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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