Auto loans & leases
CarMax auto loans & leases complaints
Consumers have filed 1,317 complaints about CarMax's auto loans & leases, 314 in the last 12 months (+15%). CarMax answered 99.4% on time and closed 1% with relief. See the whole CarMax record.
CarMax against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | CarMax | 314 | 99.4% | 1% |
Latest CarMax auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 24, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| May 24, 2026 | Auto loans & leases | Incorrect information on your reportOld information reappears or never goes away | Explained |
| May 24, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| May 21, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| May 19, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| May 17, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 17, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| May 15, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 13, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| May 12, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 12, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 9, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 8, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 6, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| May 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 4, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 2, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 1, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 27, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 22, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 22, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 22, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 21, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 21, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Apr 21, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Apr 19, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 18, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 18, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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