Student loans
Central Research student loans complaints
Consumers have filed 744 complaints about Central Research's student loans, 530 in the last 12 months (+151%). Central Research answered 99.8% on time and closed 0% with relief. See the whole Central Research record.
Central Research against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest Central Research student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 9, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 9, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 8, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 7, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 7, 2026 | Student loans | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Sep 3, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 3, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 2, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 2, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 1, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Aug 31, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 29, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Aug 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 27, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 27, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 27, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 26, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 26, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Aug 26, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 26, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 26, 2026 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 26, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 25, 2026 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 25, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 25, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 24, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 24, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 21, 2026 | Student loans | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Aug 20, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Aug 19, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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