Student loans
Central Research student loans complaints
Consumers have filed 744 complaints about Central Research's student loans, 530 in the last 12 months (+151%). Central Research answered 99.8% on time and closed 0% with relief. See the whole Central Research record.
Central Research against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest Central Research student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 19, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 18, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 15, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Aug 14, 2026 | Student loans | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Aug 14, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 14, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 13, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 13, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 12, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 12, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 11, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 11, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 10, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 9, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 8, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 7, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 7, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 5, 2026 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 3, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Aug 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 31, 2026 | Student loans | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Jul 31, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 31, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 30, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 30, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 29, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 29, 2026 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 28, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 28, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 27, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Central Research
No comments yet. Start the conversation - questions are welcome too.