Student loans
Citibank student loans complaints
Consumers have filed 756 complaints about Citibank's student loans, 5 in the last 12 months. Citibank answered 100% on time and closed 0% with relief. See the whole Citibank record.
Citibank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Citibank | 5 | 100% | 0% |
Latest Citibank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 26, 2021 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Jan 24, 2021 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jan 11, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 14, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 11, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 4, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 23, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 17, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 9, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 2, 2020 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 10, 2020 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 16, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jun 30, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 26, 2020 | Student loans | Getting a loanFraudulent loan | Explained |
| May 20, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| May 2, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 2, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 12, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 11, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jan 10, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 7, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 18, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 10, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 2, 2019 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 30, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 18, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 14, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 8, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 17, 2019 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Aug 6, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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