Mortgage company · complaint record
Cityworth Mortgage complaints
Filed under CITYWORTH MORTGAGE LLC
Consumers have filed 37 complaints about Cityworth Mortgage since 2016, 1 of them in the last 12 months. It answered 0% on time and closed 22% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 37
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 22%
- Last 30 days
- 0
- Rank
- #365 of 595
Since February 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 8, 2026
Most complained-about mortgage lenders & servicers
Cityworth Mortgage complaints by month
The busiest month was June 2018 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cityworth Mortgage answered all time
- Closed with monetary relief410.8%
- Closed with non-monetary relief410.8%
- Closed with explanation2875.7%
- Untimely response12.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cityworth Mortgage complaints are about
Top Cityworth Mortgage problems
Inside "Closing on a mortgage"
- Trying to communicate with the company to fix an issue with the loan closing 1
Where Cityworth Mortgage complaints come from
Most complaints: Pennsylvania (9), Georgia (8), North Carolina (6), Florida (5), Texas (3).
Cityworth Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cityworth MortgageMortgages | - | 1 | - |
Compare side by side: Cityworth Mortgage vs Midwest Loan Services · Cityworth Mortgage vs Truhome Solutions · Cityworth Mortgage vs NEXA Mortgage · Cityworth Mortgage vs Hilltop
What people say about Cityworth Mortgage
All experiencesNo experiences with Cityworth Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cityworth Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | No timely reply |
| Dec 21, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 11, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 25, 2021 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 3, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 8, 2020 | Mortgages | Closing on a mortgage | Explained |
| Feb 11, 2020 | Mortgages | Trouble during payment process | Money back |
| Jan 27, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 13, 2019 | Mortgages | Closing on a mortgage | Explained |
| Apr 27, 2019 | Mortgages | Closing on a mortgage | Explained |
| Mar 14, 2019 | Mortgages | Closing on a mortgage | Money back |
| Sep 11, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Cityworth Mortgage
How many complaints does Cityworth Mortgage have?
Cityworth Mortgage has 37 complaints on record since February 2016, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Cityworth Mortgage respond to complaints?
Yes. Cityworth Mortgage answered 0% of its complaints on time (within 15 days) and closed 22% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cityworth Mortgage?
The most common problems are closing on a mortgage (15), applying for a mortgage or refinancing an existing mortgage (8), application, originator, mortgage broker (7).
Is Cityworth Mortgage legit?
Cityworth Mortgage is a real company with a public complaint record: consumers have complained about it 37 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cityworth Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cityworth Mortgage?
Complain to Cityworth Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cityworth Mortgage complaints come from?
Most come from Pennsylvania (9), Georgia (8), North Carolina (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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