Bank · complaint record
Copper complaints
Filed under Next Financial Inc. dba Copper
Consumers have filed 19 complaints about Copper since 2024, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 19
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2024
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Aug 23, 2024
Copper complaints by month
The busiest month was May 2024 (10 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Copper answered all time
- Closed with explanation19100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Copper complaints are about
Top Copper problems
Inside "Closing an account"
- Funds not received from closed account 4
- Company closed your account 3
Where Copper complaints come from
Most complaints: California (2), New York (2), Pennsylvania (2), Virginia (2), Wisconsin (1).
Copper compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | CopperBank accounts | - | 0 | - |
Compare side by side: Copper vs Bancfirst · Copper vs Banner · Copper vs Customers Bancorp · Copper vs RBC Bank
What people say about Copper
All experiencesNo experiences with Copper yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Copper complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 23, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Jul 18, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 24, 2024 | Crypto | Other transaction problem | Explained |
| Jun 18, 2024 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jun 12, 2024 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jun 12, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 5, 2024 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jun 3, 2024 | Money transfers & apps | Money was not available when promised | Explained |
| Jun 1, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| May 29, 2024 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| May 26, 2024 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| May 24, 2024 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
Questions about Copper
How many complaints does Copper have?
Copper has 19 complaints on record since May 2024, including 0 in the last 12 months and 0 in the last 30 days.
Does Copper respond to complaints?
Yes. Copper answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Copper?
The most common problems are closing an account (7), managing an account (5), trouble accessing funds in your mobile or digital wallet (2).
Is Copper legit?
Copper is a real company with a public complaint record: consumers have complained about it 19 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Copper legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Copper?
Complain to Copper in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Copper complaints come from?
Most come from California (2), New York (2), Pennsylvania (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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