Auto loans & leases
DriveTime auto loans & leases complaints
Consumers have filed 558 complaints about DriveTime's auto loans & leases, 61 in the last 12 months (+5%). DriveTime answered 100% on time and closed 0% with relief. See the whole DriveTime record.
DriveTime against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | DriveTime | 61 | 100% | 0% |
Latest DriveTime auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 24, 2021 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jan 21, 2021 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Dec 28, 2020 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Dec 24, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Dec 23, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Dec 23, 2020 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Dec 7, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 29, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 19, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 30, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 27, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 15, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 13, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jun 21, 2020 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Feb 17, 2020 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jan 21, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 10, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Dec 9, 2019 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | Explained |
| Nov 26, 2019 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | Explained |
| Nov 8, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 22, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 12, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 30, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 14, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 3, 2019 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| May 10, 2019 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 5, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 22, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Feb 7, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Feb 4, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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