Auto lender · complaint record
DriveTime complaints
Consumers have filed 1,137 complaints about DriveTime since 2012, 117 of them in the last 12 months (-27% on the year before). It answered 99.1% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is improper use of your report. It is the 18th most complained-about of 193 auto lenders this year.
Average response record. How it works
- Complaints on record
- 1,137
- Last 12 months
- 117
- Answered on time
- 99.1%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #18 of 193
Since June 2012
-27% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Oct 30, 2026
Most complained-about auto lenders
DriveTime complaints by month
The busiest month was August 2025 (21 complaints). Complaints in the last 12 months are down 27% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How DriveTime answered last 12 months
- Closed with explanation10388%
- In progress1412%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-27% vs last year
What DriveTime complaints are about
Top DriveTime problems last 12 months
Inside "Improper use of your report"
- Credit inquiries on your report that you don't recognize 148
- Reporting company used your report improperly 112
- Report provided to employer without your written authorization 2
- Received unsolicited financial product or insurance offers after opting out 1
Where DriveTime complaints come from
Most complaints: Georgia (165), Florida (160), Texas (147), California (94), North Carolina (72).
DriveTime compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Carvana GroupAuto loans & leases | 56 | 240 | C |
| 2 | Americas Car-MartAuto loans & leases | 43 | 226 | D |
| 3 | LendbuzzAuto loans & leases | 45 | 220 | D |
| 4 | TeslaAuto loans & leases | 9 | 201 | F |
| 5 | Driveway FinanceAuto loans & leases | 54 | 137 | C |
| 6 | Volvo Car Financial Services U.SAuto loans & leases | 54 | 120 | C |
| 7 | DriveTimeAuto loans & leases | 56 | 117 | C |
| 8 | Auto Now Financial Services, Inc., Phoenix, AZ BranchAuto loans & leases | 46 | 72 | D |
Compare side by side: DriveTime vs Carvana Group · DriveTime vs Americas Car-Mart · DriveTime vs Lendbuzz · DriveTime vs Tesla
What people say about DriveTime
All experiencesNo experiences with DriveTime yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest DriveTime complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Oct 24, 2026 | Auto loans & leases | RepossessionVoluntary repossession | In progress |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | In progress |
| Oct 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Oct 14, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | In progress |
| Oct 5, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Oct 5, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Sep 24, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | In progress |
| Sep 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Sep 17, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Sep 12, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about DriveTime
How many complaints does DriveTime have?
DriveTime has 1,137 complaints on record since June 2012, including 117 in the last 12 months and 4 in the last 30 days. That makes it number 438 of every company by complaints this year.
Does DriveTime respond to complaints?
Yes. DriveTime answered 99.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 56/100 (grade C).
What do people complain about most with DriveTime?
The most common problems are improper use of your report (263), managing the loan or lease (220), getting a loan or lease (96).
Is DriveTime legit?
DriveTime is a real company with a public complaint record: consumers have complained about it 1,137 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is DriveTime legit? for the signals, red flags and how to protect yourself.
Are complaints about DriveTime going up or down?
Down. There were 117 complaints in the last 12 months against 160 in the 12 before (-27%). See every month.
How do I file a complaint against DriveTime?
Complain to DriveTime in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most DriveTime complaints come from?
Most come from Georgia (165), Florida (160), Texas (147). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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