Auto loans & leases
DriveTime auto loans & leases complaints
Consumers have filed 558 complaints about DriveTime's auto loans & leases, 61 in the last 12 months (+5%). DriveTime answered 100% on time and closed 0% with relief. See the whole DriveTime record.
DriveTime against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | DriveTime | 61 | 100% | 0% |
Latest DriveTime auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 16, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jan 2, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Nov 11, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 28, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 12, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 28, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Aug 25, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Aug 22, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 13, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 7, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jul 31, 2018 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jul 21, 2018 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 4, 2018 | Auto loans & leases | Incorrect information on your reportPersonal information incorrect | Explained |
| May 28, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jan 14, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jan 8, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jan 5, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Dec 18, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 17, 2017 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Nov 16, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 20, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 13, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Sep 18, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 18, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Sep 14, 2017 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 11, 2017 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 4, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jul 24, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 12, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jul 7, 2017 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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