Mortgage company · complaint record
EarnUp complaints
Filed under EarnUp Inc.
Consumers have filed 17 complaints about EarnUp since 2019, none in the last 12 months. It answered 82.4% on time and closed 18% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 0
- Answered on time
- 82.4%
- Closed with relief
- 18%
- Last 30 days
- 0
- Rank
- -
Since October 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 22, 2024
EarnUp complaints by month
The busiest month was January 2020 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How EarnUp answered all time
- Closed with monetary relief317.6%
- Closed with explanation1482.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What EarnUp complaints are about
Top EarnUp problems
Where EarnUp complaints come from
Most complaints: California (3), Virginia (3), Arizona (1), District of Columbia (1), Iowa (1).
EarnUp compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | EarnUpMortgages | - | 0 | - |
Compare side by side: EarnUp vs Midwest Loan Services · EarnUp vs Truhome Solutions · EarnUp vs NEXA Mortgage · EarnUp vs Hilltop
What people say about EarnUp
All experiencesNo experiences with EarnUp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest EarnUp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 22, 2024 | Money transfers & apps | Money was not available when promised | Explained |
| May 5, 2023 | Money transfers & apps | Other service problem | Explained |
| Mar 2, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 28, 2022 | Money transfers & apps | Confusing or misleading advertising or marketing | Explained |
| Aug 14, 2021 | Money transfers & apps | Other transaction problem | Explained |
| May 1, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 26, 2021 | Mortgages | Trouble during payment process | Explained |
| Nov 13, 2020 | Mortgages | Trouble during payment process | Explained |
| Aug 13, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 30, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 22, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jan 17, 2020 | Mortgages | Trouble during payment process | Explained |
Questions about EarnUp
How many complaints does EarnUp have?
EarnUp has 17 complaints on record since October 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does EarnUp respond to complaints?
Yes. EarnUp answered 82.4% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with EarnUp?
The most common problems are trouble during payment process (11), other service problem (1), money was not available when promised (1).
Is EarnUp legit?
EarnUp is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is EarnUp legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against EarnUp?
Complain to EarnUp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most EarnUp complaints come from?
Most come from California (3), Virginia (3), Arizona (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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