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Student loans

Ecmc Group student loans complaints

Consumers have filed 465 complaints about Ecmc Group's student loans, 53 in the last 12 months (+165%). Ecmc Group answered 100% on time and closed 8% with relief. See the whole Ecmc Group record.

Ecmc Group against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Ecmc Group53+165%100%8%465

Every loan servicer ranked

Latest Ecmc Group student loans complaints

ReceivedAboutIssueStateAnswerOn time
May 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
May 4, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Apr 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Apr 17, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Apr 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Mar 22, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYExplainedYes
Feb 26, 2026Student loansStruggling to repay your loanBankruptcyNVExplainedYes
Feb 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledUTExplainedYes
Feb 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Feb 22, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsIDExplainedYes
Feb 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Feb 2, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Jan 4, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Dec 30, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedINExplainedYes
Dec 12, 2025Student loansStruggling to repay your loanCan't temporarily delay making paymentsVAExplainedYes
Dec 12, 2025Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Dec 4, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Dec 2, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedILFixedYes
Nov 24, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Nov 20, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Nov 19, 2025Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 30, 2025Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 23, 2025Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Oct 14, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Sep 30, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Sep 17, 2025Student loansIncorrect information on your reportAccount status incorrectMIExplainedYes
Jun 29, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jun 6, 2025Student loansIncorrect information on your reportAccount status incorrectILExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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