Bank · complaint record
EverBank complaints
Filed under EVERBANK, NATIONAL ASSOCIATION
Consumers have filed 1,772 complaints about EverBank since 2011, 105 of them in the last 12 months (+30% on the year before). It answered 98.1% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Weak response record. How it works
- Complaints on record
- 1,772
- Last 12 months
- 105
- Answered on time
- 98.1%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #55 of 188
Since December 2011
+30% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 19, 2026
Most complained-about banks & credit unions
EverBank complaints by month
The busiest month was April 2014 (35 complaints). Complaints in the last 12 months are up 30% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How EverBank answered last 12 months
- Closed with explanation10398.1%
- In progress21.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time36/4598.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+30% vs last year
What EverBank complaints are about
Top EverBank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 49
- Banking errors 34
- Funds not handled or disbursed as instructed 34
- Problem accessing account 32
- Problem making or receiving payments 11
- Deposits or withdrawals 8
Where EverBank complaints come from
Most complaints: California (252), Florida (226), Georgia (136), New York (123), Texas (120).
EverBank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Bank of New York MellonBank accounts | 28 | 112 | F |
| 2 | Ameris BancorpBank accounts | 48 | 112 | D |
| 3 | First National Bank of PennsylvaniaBank accounts | 69 | 108 | B |
| 4 | Hancock Whitney BankBank accounts | 75 | 105 | B |
| 5 | EverBankBank accounts | 43 | 105 | D |
| 6 | WSFS FinancialBank accounts | 55 | 103 | C |
| 7 | Firstbank Puerto RicoBank accounts | 52 | 103 | C |
| 8 | Southstate BankBank accounts | 69 | 99 | B |
Compare side by side: EverBank vs Bank of New York Mellon · EverBank vs Ameris Bancorp · EverBank vs First National Bank of Pennsylvania · EverBank vs Hancock Whitney Bank
What people say about EverBank
All experiencesNo experiences with EverBank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest EverBank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Bank accounts | Managing an accountBanking errors | In progress |
| Oct 17, 2026 | Bank accounts | Managing an accountProblem accessing account | In progress |
| Oct 16, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 15, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 15, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 13, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 13, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Oct 6, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 5, 2026 | Money transfers & apps | Other service problem | Explained |
Questions about EverBank
How many complaints does EverBank have?
EverBank has 1,772 complaints on record since December 2011, including 105 in the last 12 months and 2 in the last 30 days. That makes it number 462 of every company by complaints this year.
Does EverBank respond to complaints?
Yes. EverBank answered 98.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 43/100 (grade D).
What do people complain about most with EverBank?
The most common problems are managing an account (182), closing an account (72), opening an account (44).
Is EverBank legit?
EverBank is a real company with a public complaint record: consumers have complained about it 1,772 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is EverBank legit? for the signals, red flags and how to protect yourself.
Are complaints about EverBank going up or down?
Up. There were 105 complaints in the last 12 months against 81 in the 12 before (+30%). See every month.
How do I file a complaint against EverBank?
Complain to EverBank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most EverBank complaints come from?
Most come from California (252), Florida (226), Georgia (136). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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