Mortgages
FB Financial mortgages complaints
Consumers have filed 60 complaints about FB Financial's mortgages, 5 in the last 12 months. FB Financial answered 100% on time and closed 0% with relief. See the whole FB Financial record.
FB Financial against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | FB Financial | 5 | 100% | 0% |
Latest FB Financial mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Apr 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 16, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Sep 12, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 22, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 8, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 7, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 7, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 6, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 11, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 10, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 15, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 14, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Feb 5, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 15, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 9, 2024 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 4, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Aug 29, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 18, 2024 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 8, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jul 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 25, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 3, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 12, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 12, 2023 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Oct 15, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 16, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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