Bank · complaint record
FINEX Group complaints
Filed under FINEX Group LLC
Consumers have filed 96 complaints about FINEX Group since 2013, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 96
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #164 of 188
Since July 2013
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jun 18, 2026
Most complained-about banks & credit unions
FINEX Group complaints by month
The busiest month was October 2018 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How FINEX Group answered all time
- Closed with explanation8790.6%
- Closed88.3%
- Untimely response11%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What FINEX Group complaints are about
Top FINEX Group problems
Inside "Cont'd attempts collect debt not owed"
- Debt is not mine 46
- Debt resulted from identity theft 2
- Debt was paid 1
Where FINEX Group complaints come from
Most complaints: California (84), Connecticut (1), Georgia (1), Illinois (1), Massachusetts (1).
FINEX Group compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | FINEX GroupBank accounts | - | 1 | - |
Compare side by side: FINEX Group vs Bancfirst · FINEX Group vs Banner · FINEX Group vs Customers Bancorp · FINEX Group vs RBC Bank
What people say about FINEX Group
All experiencesNo experiences with FINEX Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FINEX Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 18, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | No timely reply |
| Jul 9, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jun 23, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 21, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Aug 23, 2022 | Payday & personal loans | Struggling to pay your loan | Explained |
| Jul 5, 2022 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 21, 2022 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 4, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 28, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 12, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 2, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 15, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about FINEX Group
How many complaints does FINEX Group have?
FINEX Group has 96 complaints on record since July 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does FINEX Group respond to complaints?
Yes. FINEX Group answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with FINEX Group?
The most common problems are managing an account (2), cont'd attempts collect debt not owed (49), attempts to collect debt not owed (27).
Is FINEX Group legit?
FINEX Group is a real company with a public complaint record: consumers have complained about it 96 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FINEX Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against FINEX Group?
Complain to FINEX Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FINEX Group complaints come from?
Most come from California (84), Connecticut (1), Georgia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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