Bank · complaint record
First Foundation complaints
Filed under FIRST FOUNDATION INC.
Consumers have filed 20 complaints about First Foundation since 2023, 6 of them in the last 12 months. It answered 0% on time and closed 14% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 20
- Last 12 months
- 6
- Answered on time
- 0%
- Closed with relief
- 14%
- Last 30 days
- 0
- Rank
- #140 of 188
Since January 2023
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 8, 2026
Most complained-about banks & credit unions
First Foundation complaints by month
The busiest month was January 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Foundation answered all time
- Closed with monetary relief210%
- Closed with explanation1260%
- Untimely response630%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Foundation complaints are about
Top First Foundation problems
Inside "Managing an account"
- Deposits and withdrawals 3
- Banking errors 3
- Funds not handled or disbursed as instructed 1
- Problem accessing account 1
- Problem making or receiving payments 1
- Cashing a check 1
Where First Foundation complaints come from
Most complaints: California (8), Florida (5), Texas (2), New Jersey (1), Ohio (1).
First Foundation compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | First FoundationBank accounts | - | 6 | - |
Compare side by side: First Foundation vs Bancfirst · First Foundation vs Banner · First Foundation vs Customers Bancorp · First Foundation vs RBC Bank
What people say about First Foundation
All experiencesNo experiences with First Foundation yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Foundation complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2026 | Mortgages | Trouble during payment processFees charged | No timely reply |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| Aug 19, 2026 | Bank accounts | Managing an accountFee problem | No timely reply |
| Aug 10, 2026 | Bank accounts | Managing an accountBanking errors | No timely reply |
| Jul 7, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | No timely reply |
| Mar 5, 2026 | Bank accounts | Closing an accountCompany closed your account | No timely reply |
| Aug 13, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Jun 11, 2025 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 29, 2025 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Feb 12, 2025 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 25, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 18, 2024 | Bank accounts | Opening an accountUnable to open an account | Explained |
Questions about First Foundation
How many complaints does First Foundation have?
First Foundation has 20 complaints on record since January 2023, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does First Foundation respond to complaints?
Yes. First Foundation answered 0% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Foundation?
The most common problems are managing an account (11), problem with a lender or other company charging your account (3), closing an account (2).
Is First Foundation legit?
First Foundation is a real company with a public complaint record: consumers have complained about it 20 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Foundation legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Foundation?
Complain to First Foundation in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Foundation complaints come from?
Most come from California (8), Florida (5), Texas (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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