Mortgage company · complaint record
Franklin First Financial complaints
Filed under FRANKLIN FIRST FINANCIAL, LTD
Consumers have filed 21 complaints about Franklin First Financial since 2014, none in the last 12 months. It answered 61.9% on time and closed 27% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 21
- Last 12 months
- 0
- Answered on time
- 61.9%
- Closed with relief
- 27%
- Last 30 days
- 0
- Rank
- -
Since April 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 1, 2021
Franklin First Financial complaints by month
The busiest month was September 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Franklin First Financial answered all time
- Closed with monetary relief314.3%
- Closed with non-monetary relief14.8%
- Closed with explanation1047.6%
- Closed14.8%
- Untimely response628.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Franklin First Financial complaints are about
Top Franklin First Financial problems
Where Franklin First Financial complaints come from
Most complaints: New York (13), Rhode Island (1), Tennessee (1), Alabama (1), California (1).
Franklin First Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Franklin First FinancialMortgages | - | 0 | - |
Compare side by side: Franklin First Financial vs Midwest Loan Services · Franklin First Financial vs Truhome Solutions · Franklin First Financial vs NEXA Mortgage · Franklin First Financial vs Hilltop
What people say about Franklin First Financial
All experiencesNo experiences with Franklin First Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Franklin First Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 1, 2021 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | No timely reply |
| Dec 8, 2020 | Mortgages | Trouble during payment process | No timely reply |
| Nov 13, 2020 | Mortgages | Trouble during payment process | No timely reply |
| May 20, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | No timely reply |
| Apr 26, 2019 | Payday & personal loans | Problem when making payments | No timely reply |
| Feb 27, 2019 | Mortgages | Struggling to pay mortgage | No timely reply |
| Nov 20, 2018 | Mortgages | Trouble during payment process | Explained |
| Nov 8, 2018 | Mortgages | Closing on a mortgage | Money back |
| May 1, 2018 | Mortgages | Closing on a mortgage | Explained |
| Apr 12, 2018 | Mortgages | Trouble during payment process | Money back |
| Oct 20, 2017 | Mortgages | Trouble during payment process | Fixed |
| Nov 28, 2016 | Mortgages | Application, originator, mortgage broker | Closed |
Questions about Franklin First Financial
How many complaints does Franklin First Financial have?
Franklin First Financial has 21 complaints on record since April 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Franklin First Financial respond to complaints?
Yes. Franklin First Financial answered 61.9% of its complaints on time (within 15 days) and closed 27% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Franklin First Financial?
The most common problems are application, originator, mortgage broker (6), trouble during payment process (5), closing on a mortgage (2).
Is Franklin First Financial legit?
Franklin First Financial is a real company with a public complaint record: consumers have complained about it 21 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Franklin First Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Franklin First Financial?
Complain to Franklin First Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Franklin First Financial complaints come from?
Most come from New York (13), Rhode Island (1), Tennessee (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Franklin First Financial
No comments yet. Start the conversation - questions are welcome too.