Loan servicer · complaint record
Georgia Student Finance Authority complaints
Consumers have filed 321 complaints about Georgia Student Finance Authority since 2012, 76 of them in the last 12 months (-13% on the year before). It answered 64.5% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is incorrect information on your report. It is the 11th most complained-about of 47 student loan servicers this year.
Poor response record. How it works
- Complaints on record
- 321
- Last 12 months
- 76
- Answered on time
- 64.5%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #11 of 47
Since December 2012
-13% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 28, 2026
Most complained-about student loan servicers
Georgia Student Finance Authority complaints by month
The busiest month was September 2025 (16 complaints). Complaints in the last 12 months are down 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Georgia Student Finance Authority answered last 12 months
- Closed with explanation7396.1%
- In progress33.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4564.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend13/15-13% vs last year
What Georgia Student Finance Authority complaints are about
Top Georgia Student Finance Authority problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 73
- Account information incorrect 39
- Old information reappears or never goes away 14
- Information belongs to someone else 14
- Personal information incorrect 2
- Information is missing that should be on the report 1
Where Georgia Student Finance Authority complaints come from
Most complaints: Georgia (244), Florida (13), Washington (10), Texas (10), New York (5).
Georgia Student Finance Authority compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AscentStudent loans | 46 | 81 | D |
| 2 | Georgia Student Finance AuthorityStudent loans | 13 | 76 | F |
| 3 | EarnestStudent loans | 51 | 68 | C |
| 4 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 5 | Meritize FinancialStudent loans | 0 | 47 | F |
| 6 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 7 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 8 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
Compare side by side: Georgia Student Finance Authority vs Ascent · Georgia Student Finance Authority vs Earnest · Georgia Student Finance Authority vs College Ave Student Loan Servicing · Georgia Student Finance Authority vs Meritize Financial
What people say about Georgia Student Finance Authority
All experiencesNo experiences with Georgia Student Finance Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Georgia Student Finance Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Oct 28, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 10, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 23, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 23, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 8, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 19, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 14, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 12, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Georgia Student Finance Authority
How many complaints does Georgia Student Finance Authority have?
Georgia Student Finance Authority has 321 complaints on record since December 2012, including 76 in the last 12 months and 3 in the last 30 days. That makes it number 551 of every company by complaints this year.
Does Georgia Student Finance Authority respond to complaints?
Yes. Georgia Student Finance Authority answered 64.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 13/100 (grade F).
What do people complain about most with Georgia Student Finance Authority?
The most common problems are incorrect information on your report (143), problem with a company's investigation into an existing problem (22), dealing with your lender or servicer (27).
Is Georgia Student Finance Authority legit?
Georgia Student Finance Authority is a real company with a public complaint record: consumers have complained about it 321 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Georgia Student Finance Authority legit? for the signals, red flags and how to protect yourself.
Are complaints about Georgia Student Finance Authority going up or down?
Down. There were 76 complaints in the last 12 months against 87 in the 12 before (-13%). See every month.
How do I file a complaint against Georgia Student Finance Authority?
Complain to Georgia Student Finance Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Georgia Student Finance Authority complaints come from?
Most come from Georgia (244), Florida (13), Washington (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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