Debt collector · complaint record
Grant Mercantile Agency complaints
Consumers have filed 364 complaints about Grant Mercantile Agency since 2013, 44 of them in the last 12 months (+76% on the year before). It answered 100% on time and closed 2% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 364
- Last 12 months
- 44
- Answered on time
- 100%
- Closed with relief
- 2%
- Last 30 days
- 1
- Rank
- #338 of 1,963
Since July 2013
+76% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 30, 2026
Most complained-about debt collectors
Grant Mercantile Agency complaints by month
The busiest month was February 2026 (9 complaints). Complaints in the last 12 months are up 76% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Grant Mercantile Agency answered last 12 months
- Closed with monetary relief12.3%
- Closed with explanation4397.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers2/402.3% closed with relief
- Complaint trend2/15+76% vs last year
What Grant Mercantile Agency complaints are about
Top Grant Mercantile Agency problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 76
- Debt was result of identity theft 28
- Debt was paid 22
- Debt was already discharged in bankruptcy and is no longer owed 8
Where Grant Mercantile Agency complaints come from
Most complaints: California (218), Texas (55), Florida (18), Illinois (17), Indiana (11).
Grant Mercantile Agency compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Hollis Cobb AssociatesDebt collection | 84 | 45 | A |
| 2 | Eastern RevenueDebt collection | 60 | 45 | C |
| 3 | D&A ServicesDebt collection | 58 | 45 | C |
| 4 | Express CollectionsDebt collection | 59 | 44 | C |
| 5 | Financial AssistanceDebt collection | 15 | 44 | F |
| 6 | Nelson and KennardDebt collection | 35 | 44 | D |
| 7 | AlchroDebt collection | 11 | 44 | F |
| 8 | Grant Mercantile AgencyDebt collection | 49 | 44 | D |
Compare side by side: Grant Mercantile Agency vs Hollis Cobb Associates · Grant Mercantile Agency vs Eastern Revenue · Grant Mercantile Agency vs D&A Services · Grant Mercantile Agency vs Express Collections
What people say about Grant Mercantile Agency
All experiencesNo experiences with Grant Mercantile Agency yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Grant Mercantile Agency complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Sep 17, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 16, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 27, 2026 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
| Aug 17, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 14, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 7, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 1, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 13, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 13, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 2, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Grant Mercantile Agency
How many complaints does Grant Mercantile Agency have?
Grant Mercantile Agency has 364 complaints on record since July 2013, including 44 in the last 12 months and 1 in the last 30 days. That makes it number 713 of every company by complaints this year.
Does Grant Mercantile Agency respond to complaints?
Yes. Grant Mercantile Agency answered 100% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 2.3% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Grant Mercantile Agency?
The most common problems are attempts to collect debt not owed (134), took or threatened to take negative or legal action (22), written notification about debt (61).
Is Grant Mercantile Agency legit?
Grant Mercantile Agency is a real company with a public complaint record: consumers have complained about it 364 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Grant Mercantile Agency legit? for the signals, red flags and how to protect yourself.
Are complaints about Grant Mercantile Agency going up or down?
Up. There were 44 complaints in the last 12 months against 25 in the 12 before (+76%). See every month.
How do I file a complaint against Grant Mercantile Agency?
Complain to Grant Mercantile Agency in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Grant Mercantile Agency complaints come from?
Most come from California (218), Texas (55), Florida (18). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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