Debt collector · complaint record
Express Collections complaints
Filed under Express Collections, Inc.
Consumers have filed 176 complaints about Express Collections since 2014, 44 of them in the last 12 months (-8% on the year before). It answered 100% on time and closed 2% with relief for the customer - less often than a typical debt collector. The most common problem is took or threatened to take negative or legal action.
Average response record. How it works
- Complaints on record
- 176
- Last 12 months
- 44
- Answered on time
- 100%
- Closed with relief
- 2%
- Last 30 days
- 2
- Rank
- #338 of 1,963
Since August 2014
-8% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 10, 2026
Most complained-about debt collectors
Express Collections complaints by month
The busiest month was April 2025 (8 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Express Collections answered last 12 months
- Closed with non-monetary relief12.3%
- Closed with explanation4397.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers2/402.3% closed with relief
- Complaint trend12/15-8% vs last year
What Express Collections complaints are about
Top Express Collections problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 24
- Debt was result of identity theft 16
- Debt was paid 8
- Debt was already discharged in bankruptcy and is no longer owed 4
Where Express Collections complaints come from
Most complaints: Texas (88), South Dakota (23), Missouri (9), Louisiana (9), Mississippi (8).
Express Collections compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Hollis Cobb AssociatesDebt collection | 84 | 45 | A |
| 2 | Eastern RevenueDebt collection | 60 | 45 | C |
| 3 | D&A ServicesDebt collection | 58 | 45 | C |
| 4 | Grant Mercantile AgencyDebt collection | 49 | 44 | D |
| 5 | Financial AssistanceDebt collection | 15 | 44 | F |
| 6 | Nelson and KennardDebt collection | 35 | 44 | D |
| 7 | AlchroDebt collection | 11 | 44 | F |
| 8 | Express CollectionsDebt collection | 59 | 44 | C |
Compare side by side: Express Collections vs Hollis Cobb Associates · Express Collections vs Eastern Revenue · Express Collections vs D&A Services · Express Collections vs Grant Mercantile Agency
What people say about Express Collections
All experiencesNo experiences with Express Collections yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Express Collections complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 1, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 18, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 26, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 14, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 3, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 26, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 24, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 23, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Express Collections
How many complaints does Express Collections have?
Express Collections has 176 complaints on record since August 2014, including 44 in the last 12 months and 2 in the last 30 days. That makes it number 713 of every company by complaints this year.
Does Express Collections respond to complaints?
Yes. Express Collections answered 100% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with Express Collections?
The most common problems are took or threatened to take negative or legal action (28), attempts to collect debt not owed (52), incorrect information on your report (25).
Is Express Collections legit?
Express Collections is a real company with a public complaint record: consumers have complained about it 176 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Express Collections legit? for the signals, red flags and how to protect yourself.
Are complaints about Express Collections going up or down?
Roughly level. There were 44 complaints in the last 12 months against 48 in the 12 before (-8%). See every month.
How do I file a complaint against Express Collections?
Complain to Express Collections in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Express Collections complaints come from?
Most come from Texas (88), South Dakota (23), Missouri (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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