Student loans
Guidance Alum student loans complaints
Consumers have filed 6 complaints about Guidance Alum's student loans. See the whole Guidance Alum record.
Guidance Alum against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Guidance Alum | 0 | - | - |
Latest Guidance Alum student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 29, 2022 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Apr 11, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Aug 29, 2021 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Money back |
| Jul 14, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jun 30, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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