Bank · complaint record
Heartland Financial USA complaints
Filed under HEARTLAND FINANCIAL USA, INC.
Consumers have filed 16 complaints about Heartland Financial USA since 2023, none in the last 12 months. It answered 100% on time and closed 6% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 16
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 6%
- Last 30 days
- 0
- Rank
- -
Since October 2023
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jan 15, 2025
Heartland Financial USA complaints by month
The busiest month was December 2023 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Heartland Financial USA answered all time
- Closed with monetary relief16.2%
- Closed with explanation1593.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Heartland Financial USA complaints are about
Top Heartland Financial USA problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 1
- Deposits and withdrawals 1
- Problem using a debit or ATM card 1
- Problem accessing account 1
- Problem making or receiving payments 1
- Fee problem 1
Where Heartland Financial USA complaints come from
Most complaints: New Mexico (6), Texas (4), California (1), Iowa (1), Illinois (1).
Heartland Financial USA compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Heartland Financial USABank accounts | - | 0 | - |
Compare side by side: Heartland Financial USA vs Bancfirst · Heartland Financial USA vs Banner · Heartland Financial USA vs Customers Bancorp · Heartland Financial USA vs RBC Bank
What people say about Heartland Financial USA
All experiencesNo experiences with Heartland Financial USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Heartland Financial USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 15, 2025 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 28, 2024 | Crypto | Fraud or scam | Explained |
| Oct 2, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| May 31, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| May 28, 2024 | Money transfers & apps | Fraud or scam | Explained |
| May 13, 2024 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Apr 29, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 4, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 17, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 5, 2024 | Bank accounts | Problem caused by your funds being lowLate or other fees | Money back |
| Jan 30, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 29, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
Questions about Heartland Financial USA
How many complaints does Heartland Financial USA have?
Heartland Financial USA has 16 complaints on record since October 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Heartland Financial USA respond to complaints?
Yes. Heartland Financial USA answered 100% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Heartland Financial USA?
The most common problems are managing an account (6), problem with a lender or other company charging your account (4), fraud or scam (2).
Is Heartland Financial USA legit?
Heartland Financial USA is a real company with a public complaint record: consumers have complained about it 16 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Heartland Financial USA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Heartland Financial USA?
Complain to Heartland Financial USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Heartland Financial USA complaints come from?
Most come from New Mexico (6), Texas (4), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Heartland Financial USA
No comments yet. Start the conversation - questions are welcome too.