Auto loans & leases
KeyBank auto loans & leases complaints
Consumers have filed 215 complaints about KeyBank's auto loans & leases, 5 in the last 12 months. KeyBank answered 100% on time and closed 50% with relief. See the whole KeyBank record.
KeyBank against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | KeyBank | 5 | 100% | 50% |
Latest KeyBank auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 6, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Apr 1, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 29, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 1, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Feb 28, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Feb 18, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 8, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 17, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Dec 28, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 18, 2021 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Nov 29, 2021 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 21, 2021 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 19, 2021 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 16, 2021 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 26, 2021 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jul 10, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 21, 2021 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 16, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 16, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 31, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 15, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Feb 5, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 11, 2021 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Dec 21, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 28, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 29, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 21, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Sep 17, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 10, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 30, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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