Auto loans & leases
KeyBank auto loans & leases complaints
Consumers have filed 215 complaints about KeyBank's auto loans & leases, 5 in the last 12 months. KeyBank answered 100% on time and closed 50% with relief. See the whole KeyBank record.
KeyBank against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | KeyBank | 5 | 100% | 50% |
Latest KeyBank auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 12, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Jul 21, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Jun 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jan 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Dec 9, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 23, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Jul 16, 2025 | Auto loans & leases | RepossessionNotice to repossess | Money back |
| May 22, 2025 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Fixed |
| May 19, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| May 16, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 11, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 6, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Mar 31, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 29, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jan 3, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Sep 16, 2024 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Fixed |
| Aug 22, 2024 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Money back |
| Jul 3, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 31, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 30, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Dec 11, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Nov 12, 2023 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Jul 31, 2023 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Money back |
| Jul 28, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jul 25, 2023 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| May 6, 2023 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Apr 19, 2023 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Apr 10, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Feb 16, 2023 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 27, 2022 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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