Auto loans & leases
KeyBank auto loans & leases complaints
Consumers have filed 215 complaints about KeyBank's auto loans & leases, 5 in the last 12 months. KeyBank answered 100% on time and closed 50% with relief. See the whole KeyBank record.
KeyBank against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | KeyBank | 5 | 100% | 50% |
Latest KeyBank auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 21, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 7, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 29, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jun 4, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| May 5, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Apr 17, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 14, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 10, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 23, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Mar 17, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Mar 12, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Feb 13, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jan 31, 2020 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Nov 27, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Nov 16, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Nov 6, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Oct 23, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 19, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Sep 18, 2019 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 16, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 13, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 5, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 30, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 28, 2019 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Aug 23, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 10, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 21, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 18, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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