Mortgage company · complaint record
Member First Mortgage complaints
Filed under MEMBER FIRST MORTGAGE, LLC
Consumers have filed 42 complaints about Member First Mortgage since 2016, 14 of them in the last 12 months. It answered 78.6% on time and closed 21% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 42
- Last 12 months
- 14
- Answered on time
- 78.6%
- Closed with relief
- 21%
- Last 30 days
- 0
- Rank
- #108 of 595
Since April 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 14, 2026
Most complained-about mortgage lenders & servicers
Member First Mortgage complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Member First Mortgage answered all time
- Closed with monetary relief49.5%
- Closed with non-monetary relief716.7%
- Closed with explanation3173.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Member First Mortgage complaints are about
Top Member First Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 4
- Trying to communicate with the company to fix an issue while managing or servicing your loan 4
- Payment process 1
Where Member First Mortgage complaints come from
Most complaints: Michigan (24), Georgia (4), New Mexico (3), Texas (2), California (2).
Member First Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Member First MortgageMortgages | - | 14 | - |
Compare side by side: Member First Mortgage vs Midwest Loan Services · Member First Mortgage vs Truhome Solutions · Member First Mortgage vs NEXA Mortgage · Member First Mortgage vs Hilltop
What people say about Member First Mortgage
All experiencesNo experiences with Member First Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Member First Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 14, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
| Aug 3, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Jul 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 13, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Feb 6, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 17, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jan 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Jan 6, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about Member First Mortgage
How many complaints does Member First Mortgage have?
Member First Mortgage has 42 complaints on record since April 2016, including 14 in the last 12 months and 0 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does Member First Mortgage respond to complaints?
Yes. Member First Mortgage answered 78.6% of its complaints on time (within 15 days) and closed 21% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Member First Mortgage?
The most common problems are trouble during payment process (12), incorrect information on your report (8), struggling to pay mortgage (5).
Is Member First Mortgage legit?
Member First Mortgage is a real company with a public complaint record: consumers have complained about it 42 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Member First Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Member First Mortgage?
Complain to Member First Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Member First Mortgage complaints come from?
Most come from Michigan (24), Georgia (4), New Mexico (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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