Bank · complaint record
Mezu complaints
Filed under Mezu, Inc
Consumers have filed 6 complaints about Mezu since 2019, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is opening an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #155 of 188
Since December 2019
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 27, 2026
Most complained-about banks & credit unions
Mezu complaints by month
The busiest month was December 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mezu answered all time
- Closed with explanation6100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Mezu complaints are about
Top Mezu problems
Inside "Opening an account"
- Unable to open an account 1
Where Mezu complaints come from
Most complaints: California (2), Idaho (1), Wisconsin (1), Illinois (1), Utah (1).
Mezu compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | MezuBank accounts | - | 2 | - |
Compare side by side: Mezu vs Bancfirst · Mezu vs Banner · Mezu vs Customers Bancorp · Mezu vs RBC Bank
What people say about Mezu
All experiencesNo experiences with Mezu yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mezu complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Jun 21, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Jun 10, 2025 | Bank accounts | Closing an accountCan't close your account | Explained |
| Nov 23, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jul 14, 2023 | Money transfers & apps | Problem adding money | Explained |
| Dec 1, 2019 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
Questions about Mezu
How many complaints does Mezu have?
Mezu has 6 complaints on record since December 2019, including 2 in the last 12 months and 1 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Mezu respond to complaints?
Yes. Mezu answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Mezu?
The most common problems are opening an account (1), problem with a purchase or transfer (1), problem getting a card or closing an account (1).
Is Mezu legit?
Mezu is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mezu legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Mezu?
Complain to Mezu in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mezu complaints come from?
Most come from California (2), Idaho (1), Wisconsin (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Mezu
No comments yet. Start the conversation - questions are welcome too.